Privacy Policy
Doc2Doctalk is highly secure HIPAA compliant and end to end encrypted messenger only for the health care providers.
Privacy Policy for Doc2Doctalk App
Effective Date: 01 January, 2024
Last Updated: July 13, 2025
Doc2Doctalk, a secure and HIPAA-compliant messaging platform developed by E-Clinics International LLC, is committed to protecting your privacy and maintaining the confidentiality of your personal and professional data. This Privacy Policy explains how we collect, use, and safeguard your information, including data associated with SMS-based authentication such as one-time passcodes (OTPs).
1. Information We Collect
1.1 Account Information
1.1 User-Provided Information
To create and use a Doc2Doctalk account, you may be required to provide personal information, including but not limited to your name, email address, and professional credentials.
1.2 SMS and Verification Information
We collect your mobile number for the purpose of sending one-time passcodes (OTPs) via SMS for account verification, login, and password recovery. These messages are strictly transactional.
1.2 Chat and Communication Data
Doc2Doctalk facilitates communication among healthcare professionals. All text messages, audio calls, and video calls made within the application are end-to-end encrypted. We do not have access to the content of your conversations.
1.3 Usage Information
We collect information about your interactions with the app, such as the features you use, the content you view, and the frequency and duration of your activities.
2. How We Use Your Information
2.1 Communication
- To create and manage your user account
- To send SMS-based authentication (OTP) messages
- To provide secure communication services
- To analyze trends and improve our services
2.2 Communication
We use your personal information to enable communication features such as in-app text messaging, audio calls, and video calls between healthcare professionals.
2.3 Account Management
Your information is used to manage your Doc2Doctalk account, including account verification, password recovery, and account-related notifications.
2.4 Analytics
We use aggregated and anonymized data to analyze the usage patterns of Doc2Doctalk, improve our services, and enhance user experience.
3. Data Security
3.1 End-to-End Encryption
All communication within Doc2Doctalk is end-to-end encrypted, ensuring that only the intended recipients can access the content of messages, audio calls, and video calls.
SMS OTPs are sent securely using third-party services like Twilio.
We apply industry best practices and technical safeguards to protect your data.
3.2 Security Measures
We employ industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction.
4. Sharing of Information
4.1 Third-Party Service Providers
We may engage third-party service providers to assist in the development, maintenance, and improvement of Doc2Doctalk. These providers are bound by confidentiality agreements and are not permitted to use your information for any purpose other than as instructed by us.
5. Changes to the Privacy Policy
We reserve the right to update this Privacy Policy periodically. Any changes will be effective upon posting the revised policy on our website or within the Doc2Doctalk app. Please review this policy regularly.
6. Contact Us
If you have any questions, concerns, or requests regarding your privacy and the use of Doc2Doctalk, please contact us at info@lumidoctalk.com.